Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the Go Packaging website and the purchase of products from Go Packaging (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Eligibility
By placing an order, you confirm that you have the legal authority to enter into a binding contract.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, and prices are accurate. However:
Product images are for illustrative purposes only; and
Minor variations in colour, size, or finish may occur.
We reserve the right to update product information at any time without prior notice.
4. Pricing and Payment
All prices are listed in GBP (£) unless stated otherwise.
Prices do not include VAT, as Go Packaging is not VAT registered.
Delivery charges are shown at checkout and added to the total price.
Payment must be made in full at the time of ordering. We accept payment through the payment methods displayed on our website.
5. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order for any reason, including pricing errors, stock availability, or suspected fraud.
Once your order has been accepted, you will receive an order confirmation by email.
6. Delivery
Delivery times provided are estimates only and not guaranteed.
We are not responsible for delays caused by couriers or events outside our control.
Risk of loss or damage to goods passes to you upon delivery.
7. Returns and Refunds
If you are a consumer, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable consumer protection laws.
Returns Conditions
Items must be unused, in their original packaging, and in resaleable condition.
You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Refunds will be processed to the original payment method once the returned items are received and inspected.
Delivery charges are non-refundable unless required by law.
Custom-made or personalised products are non-refundable unless faulty.
8. Faulty or Incorrect Goods
If you receive goods that are faulty or incorrect, please contact us as soon as possible with details and photographs where applicable. We will arrange a replacement or refund in accordance with your statutory rights.
9. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, or consequential losses; and
Our total liability shall not exceed the total value of the order.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.
10. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Go Packaging or its licensors and may not be used without prior written permission.
11. Website Use
You agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorised access to the website or systems; or
Interfere with the operation or security of the website.
12. Privacy
We process personal data in accordance with our Privacy Policy. By using our website, you consent to such processing.
13. Changes to These Terms
We reserve the right to update or amend these Terms at any time. Changes will take effect when posted on our website.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of [England and Wales / Insert jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: sales@go-packaging.com